Developing General Practice in Anytown PCT through a Balanced Scorecard approach. (Developed by Tower Hamlets PCT.)

PCTs are now being required to commission and performance-manage primary care. It is clear that a number of useful performance indicators, including, for example, QOF, access surveys, patient surveys and premises surveys now exist to support this function. Nowhere however, are these different performance indicators brought together to allow a more balanced assessment of primary care performance and development. The purpose of this paper is therefore to bring these indicators together, set out minimum acceptable standards, and the PCT’s approach to improving standards.

(Published December 2006, 44 pages)