A personal approach to public services

Across the political spectrum there is broad agreement around the direction of travel in public service reform, with the emphasis being on localism, citizen engagement, plurality of provision, personalisation, and choice. The ultimate prize is public services that are targeted at the greatest need, delivered in a coherent way, and responsive to users’ views and experiences. This is addressed by A Personal Approach to Public Services.

(Published 2007, 27 pages)