Patient and public engagement – the early impact of World Class Commissioning

Primary care trusts have reported significant changes in the last two years to the way they organise patient and public engagement in commissioning, amounting to the beginnings of a cultural shift, the Picker Institute says today. However, the change in culture may, at this point, be mainly within the PCTs’ own management, rather than something that has impacted on the public or changed the nature of services. The public have yet to have a strong influence on the content of most patient and public engagement (PPE) strategies.

Published June 2009, 38 pages