Reviewing patients who have waited longer than 18 weeks

As set out in David Flory's Quarter 4 2008-09 report, PCTs need to understand and act upon the reasons for any unnecessary waits over 18 weeks. This guidance suggests methods for reviewing and reporting waits longer than 18 weeks in order to understand the causes of unnecessary waits, and to drive further improvements in patient experience.

Published October 2009, 10 pages